• 0 Posts
  • 6 Comments
Joined 3 years ago
cake
Cake day: June 15th, 2023

help-circle


  • This is interesting as every call center I have worked or been involved with has always had metrics of hold times and a whole group of managers doing call forecasting and manipulating schedules to ensure a target of average hold times, average handle times, and average not ready states for their workers. I feel like HP is taking heat for something that every single company is guilty of. All companies want to encourage self-service, to the point of eliminating tools for agents to assist the customer, forcing them to refer the customer back to the app or website to complete transactions. Callcenter workers are a constant cost center and companies are trying anything to avoid paying.




  • My parents were physical with me early in life until they felt they could talk it out. My family always put restrictions on things and I didn’t really have input into things while I was there, my adult relationship was largely listening to them complain about their health, dodge political conversations and really never got to input anything into a conversation. If I did mention something they treated it as an ask for guidance and not just something to talk about. My parents never knew the real me that they developed. Thankfully I diverged after I left home as their politics are ghastly