That’s exactly my point?

I think the main reason most companies choose closed source is because management gets a hard-on for the thought of having someone to complain to. If they can’t call meetings with someone responsible and demand a quick fix, what use do they still have? All you can with open source is fix it yourself or create an issue. Neither requires a manager.

This reminds me so much of that time I got Red Alert from my parents. I was so happy, until I figured out it was the expansion Red Alert: The Aftermath. I had to wait so long before I got the base game I probably read the instruction manual and cover 10 times over. But that was enough to keep me happy till I got the original.